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FAQ

Designs

Information about delivering and taking your pictures.

We can process JPG, TIFF, PDF and AI file formats. The files are best stored at 300DPI with 8 bits or 16 bits and a preset sRGB colour size uploaded. If you have no idea what any of those words mean, then you can just rely on us. Of course, it is also automatically checked whether the data of your files are suitable for your order and a high-quality production.

At My Creative Prints, you can upload files up to 1GB in jpg or tif format. Your file must be at least 0.4 megapixel (i.e. 700×700 pixels). The max size for photo files is limited to 625 megapixels. For example, depending on the size of your photo, your photo may have the following dimensions:

Square: 25,000 x 25,000 pixels
3:2: 30,600 x 20,400 pixels
4:3: 28,850 x 21,650 pixels
19:6: 33,300 x 18,750 pixels
4:1: 50,000 x 12,500 pixels

For photos with optimal results, it’s best to upload files with 300DPI, 8BIT, and sRGB colour space. If this doesn’t tell you anything, you can trust us. Of course, your image files are automatically tested for suitability and quality and are produced in high quality.

You can upload your file in both RGB and CMYK. CMYK files are converted to RGB during the production process. If your file does not have a colour profile, we assume that your file has an sRGB profile. For black and white photos, the file automatically gets a GrayGamm2.2 color profile.

You can select an image cut-out, change orientation, control image values, and add different image effects. Photo editing is done by clicking after you uploaded your picture “photo editing”.

Order

Information about placing and paying for an order.

You can place an order in two different ways. This can be done directly through our webshop or on every page of the website you have the option to make a repair or purchase.

If you would like to change an order, please contact our customer service on +32 9 296 44 68

They will then guide you to complete your purchase.

You can only cancel if your order has not yet left our warehouse. Has your product been shipped yet? Then you can return it.

Shipment

Information about shipping costs and free pick-up at the store.

If your order needs to be delivered to your home, the shipping cost will be: 7,50. Delivering to a DPD pick-up point is also possible and this fee is 5,50. Pick-up in our workshop is free. If your order is higher than 100 (excluding VAT) this cost will be eliminated.

This is certainly possible, the best thing is that you contact us via mail. If you have an urgent order then we can always intend this in the production.

Neutral shipping means that My Creative Prints is not recognizable as a producer or sender. Your address is then listed as a sender and on the products and packaging you will not find a logo of My Creative Prints. On the invoice you are (as a purchaser) as a contact partner for the recipient. Neutral shipping can be useful when you want to resell the products and send them directly to your customers. This should be mentioned in advance you place the order.

Yes you can. When ordering a product, you can indicate whether you want to have it supplied or picked up. If you come to pick it up there are of course no shipping costs.

Payment

Information about all the possibilities of payments.

You can pay with Bancontact (card and App), credit card (Visa or MasterCard), PayPal, Apple Pay or via a manual transfer.

Since we only work with a webshop, this is not possible.

When ordering your product, choose bancontact payment method and confirm the payment with your Bancontact card or with the Payconiq by Bancontact App on your Smartphone. Paying with Bancontact is safe and completely free.

Our account number is BE08 8882 6044
Always include your name and order number when paying.

Yes. As soon as you start paying, you end up in a secure internet environment. This way, others don’t get a chance to sneak a look. Your transaction data is sent encrypted over an SSL connection. You’ll recognize a secure SSL connection at the lock in your browser.